A SEAMLESS OMNI-CHANNEL EXPERIENCE PROVIDED THROUGH A WEB INTERFACE
To provide a simplified user experience, empowering employees to utilise responsive content and boost their productivity. eAccess simplifies the omni-channel document creation process, production and tracking of customer communications, allowing users to be more independent and improving responsiveness. eAccess enables business users to quickly provide customers with a dynamically customised message, sent via the preferred channel(s).
INTEGRATION – All eAccess features can be integrated directly into your business applications without the need for using its’ portal.
CUSTOMER SELF HELP – Document creation can be automated through customer web interaction via their remote log-in.
Communicate via all contact points through all channels for a seamless relationship, whilst reinforcing brand guidelines to your customers.
SECURITY / COMPLIANCE
Automatically ensure your documents comply with the latest regulatory requirements and brand guidelines.
ONE TO ONE COMMUNICATION
Personalise communication content, adapted to the individual customer and the target device and then transmitted over the preferred channel.
Improve organisational agility and responsiveness. Average time saving of 75%.