Sefas Innovation and Beyond Encryption announce a partnership to improve Customer Experience through secure delivery of customer documents
The partnership enables the secure delivery of customer documents created by a leading composition solution and addresses key challenges in the management and distribution of vital customer communications.
London, U.K., – August 14th, 2025 – Sefas Innovation Ltd, a specialist developer of Customer Communications Management (CCM) software to enhance customer experience across digital and physical channels, today announces a partnership with Beyond Encryption, a leading provider of secure document delivery solutions.
The combination of Sefas’s class leading CCM solutions and Beyond Encryption’s secure email solutions allows organisations to ensure outbound customer communications are always secure and always delivered, no matter the volume requirement for processing.
At a time when the security of communications is a major issue for consumers, many sectors face the challenge of meeting customer expectations in this key area, but within tighter budgetary constraints.
Beyond Encryption’s Mailock solution provides secure email solutions with features like AES-256 encryption, multi-factor recipient authentication, and audit trails. It also includes features like automated batch encryption, trigger word detection, read notifications, and the ability to revoke messages.
Sefas’s Harmonie Communication Suite (HCS) empowers customer communications departments to create, transform enhance and deliver customer-facing print and digital documents securely and at scale to any recipient, to meet individual communications channel preferences and personal accessibility needs. In addition, the HCS Customer Experience platform enables integration with existing legacy technology where needed, enabling Sefas to add value without the need for expensive and time-consuming migrations.
Beyond Encryption CEO Paul Holland said: “Security and trust sit at the heart of every customer relationship. By combining Mailock’s proven secure communication capabilities with Sefas’s market-leading CCM technology, we’re giving organisations a powerful, seamless way to protect their most valuable asset; their customer communications, while delivering them with efficiency and confidence. This partnership is about empowering businesses to meet rising security expectations without compromising on speed, cost, or the customer experience.”
The aim of this partnership is to provide customers with a single, modular solution that provides advanced capabilities for the secure despatch of outbound communications.
The benefits that the seamless integration between Beyond Encryption and Sefas deliver to the clients of both organisations include:
– End-to-End Email Encryption
– Multi-Factor Recipient Authentication
– Regulatory Compliance
– Operational Efficiency & Cost Reduction
– Seamless Customer Engagement
– Flexible Integration & Scalability
– Branding and Customisation
– Enhanced Risk Mitigation
– Positive Customer Perception
The integration of Mailock with Sefas CCM enables organisations to securely, efficiently, and compliantly deliver personalized, high-value communications at scale, while improving customer experience, reducing costs, and supporting sustainability objectives.
Potential use cases that the integrated solution could offer clients include:
– Secure digital delivery of documents
– Regulatory compliance and audit trails
– Multi-factor authentication & access control
– Improved customer engagement
– Cost and carbon reduction
– Omnichannel secure communication
Both Sefas and Beyond Encryption’s software solutions complement each other, allowing them to offer a unified solution to the global market prioritizing the security of outgoing documents.
The capabilities of HCS scalability can be further enhanced with software solutions provided by Sefas’s parent company Docaposte.
Sefas UK COO Dave Chilman added, “We are delighted with the signing of this partnership, the first step in a strengthened collaboration between Sefas and Beyond Encryption. Our companies share the same vision for the evolution of customer communications globally, by offering businesses the ability to create better customer journeys with unified management of the omnichannel customer experience”.
About Beyond Encryption
Beyond Encryption is the financial services industry standard for secure digital communications, giving organisations the freedom to exchange digital information confidently, cost-effectively, and with full compliance, supporting businesses on their digital transformation journey.
The company has built the world’s most secure encrypted communications network, protecting and connecting advisers, providers, and platforms throughout the financial services industry with its secure email solution, Mailock.
About Mailock
Mailock is Beyond Encryption’s versatile software platform, enabling organisations to send customer communications securely via email. Mailock protects sensitive data through end-to-end encryption and two-factor authentication capabilities, helping customers remain compliant, reduce costs, and improve operational efficiencies. Mailock also supports environmental sustainability by reducing reliance on paper-based communications.
About Sefas
Sefas is a leading provider of software for creating, producing and managing personalised customer communications. Sefas’s Harmonie Communication Suite allows users to create, transform and enhance customer-facing documents, across print and digital channels, with real time tracking and interactive management.
Sefas solutions are used by many of the world’s leading financial services organisations and business process outsourcers to produce complex, high-volume and mission critical documents fast, securely and accessible to all recipients. HCS’s scalability can be enhanced with software solutions provided by parent company Docaposte.
Sefas has supported the evolution of personalised correspondence and the digital transformation of customer communications for more than 30 years.