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Harmonie Communication Suite (HCS) is a CCM marketing solutions tool used for designing and managing customer communications across all of your delivery channels.

HCS provides the ideal solution to create, preview, proof, and approve your customer communications as quickly as possible. This CCM marketing tool allows you to easily enhance the customer experience through every interaction across platforms including; call center, email, website, mobile, tablet, and print.

HCS allows all communication resources (logos, images, text paragraphs…) to be kept in one central location; and enables users to easily create multichannel communications without having to rebuild content. 

HCS will help to make your CCM marketing communications personalised, attractive, and engaging. Thanks to its responsive design, all content is tailored to the reading device for better visual impact and user experience.



HCS is based on Sefas’s proven Open Print technology, which has served the customer communication industry for over 25 years, offering:

  • Unmatched performance of composition, post-composition, and processing engines.

  • The ability to harmonise, combine and produce all CCM Marketing communications within one platform for all delivery channels.

  • Expertise in dynamic document composition, with the ability to quickly produce a stream of several million printed or PDF documents unique for each recipient.

HCS has been enhanced with responsive design features and interactive options for your digital communication – including integrated email campaigns, landing pages, and interactive web documents. This means more potential engagement from your customers as you are making it easy for them to interact with your business.

HCS is a modular solution to support all customer communication needs.

HCS is an open solution with APIs that enable super simple integration with all your existing systems and platforms.

To find out more about the Harmonie Communication Suite and what it can offer to your business, please get in contact today.

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