Sefas is deeply committed to achieving excellence in customer satisfaction and supporting our customers’ operations is our number one priority. Our satisfaction rate for customer support is at 98% over the last 6 months up to June 2020.
Supported by a team of experts, Sefas is committed to responding as quickly as possible, ensuring SLA’s are met and issues resolved seamlessly and quickly. To answer every need, Sefas operates a state-of-the-art online ticket management system with intelligent alerts and escalation procedures.
Our support website is available 24 hours a day and 7 days a week. Through the support site, authorised users can:
- Report incidents, ask a question or make an enhancement request online through a simple form.
- Monitor the progress of their support ticket and resolution actions in real time.
- Communicate with our teams and get rapid answers or suggested workarounds.
If you are a Sefas client wishing to access the support website please click here.