SEFAS 24/7 SUPPORT PROGRAM
Sefas is deeply committed to achieving excellence in customer satisfaction and supporting our customers’ operations is our number one priority. Our satisfaction rate for customer support is at 98% over the last 6 months up to June 2020.
Supported by a team of experts, Sefas is committed to responding as quickly as possible, ensuring SLA’s are met and issues resolved seamlessly and quickly. To answer every need, Sefas operates a state-of-the-art online ticket management system with intelligent alerts and escalation procedures.
Our support website is available 24 hours a day and 7 days a week. Through the support site, authorised users can:
- Report incidents, ask a question or make an enhancement request online through a simple form.
- Monitor the progress of their support ticket and resolution actions in real time.
- Communicate with our teams and get rapid answers or suggested workarounds.
Fantastic work from Richard and Dean and others, providing a swift solution.
Excellent support as ever
John was very helpful with this, getting the updates across quickly and sorting subsequent questions / issues
Excellent service and support in a very timely manner
Issue was answered promptly with evidence provided to support findings. Much appreciated
Excellent response which contained details of how the code worked enabling better internal future support
This was a difficult issue around processing large files. Good response enabled us to implement a solution
Great service as per usual!