SUPPORT 2017-10-25T09:32:38+00:00

SEFAS 24/7 SUPPORT PROGRAM

Sefas is deeply committed to achieving excellence in customer satisfaction and supporting our customers’ operations is our number one priority. 95% of our customers rate our service 8/10 or higher.

Supported by a team of experts, Sefas is committed to responding as quickly as possible, ensuring SLA’s are met and issues resolved seamlessly and quickly. To answer every need, Sefas operates a state-of-the-art online ticket management system with intelligent alerts and escalation procedures.

Our support website is available 24 hours a day and 7 days a week.  Through the support site, authorised users can:

  • Report incidents, ask a question or make an enhancement request online through a simple form.
  • Monitor the progress of their support ticket and resolution actions in real time.
  • Communicate with our teams and get almost instant answers or suggested workarounds.
If you are a Sefas client wishing to access the support website please click here.

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