Blog2022-03-09T17:12:16+00:00

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507, 2022

Jean-Philippe Khristy appointed the new CEO of Sefas Innovation

July 5th, 2022|Categories: Sefas News|Tags: |

Sefas UK is pleased to announce the appointment of Jean-Philippe Khristy as Managing Director of Sefas Innovation France, effective June 15, 2022. He has also been appointed the Chief Executive Officer of the UK and US subsidiaries. Jean-Philippe Khristy takes over from André Vital, who recently retired after 11 years at the helm of Sefas. Jean-Philippe Khristy started at Sefas as a junior consultant more than 20 years ago. Promoted on merit, he gradually rose through the ranks: from Consultant, Project Manager, to Director of the consulting team at the European level, then recently Director of the Customer Relations division [...]

1606, 2022

5 Risks Associated with Cloud Computing

June 16th, 2022|Categories: Cloud|Tags: , , |

Cloud computing is the future of business for many reasons including cost, home-working workforces and reliability. However, it is important to understand the risks associated with cloud computing and how they can be avoided. In this blog, we highlight five risks with Cloud Computing and how they can be avoided.   1 - Access Management One issue with cloud computing is the level of access, and that it is not immune to hackers. To avoid this, prioritising secure access management is important. Using multi-factor authentication is one of the more common ways to do this, alongside reactive hacker systems such [...]

3103, 2022

What is Document Management Software?

March 31st, 2022|Categories: CCM|Tags: , |

When working with different file formats, on your own or as a team, things can get fiddly. Some file formats are incompatible with certain applications and switching between file types can result in formatting errors on your documents. This is where a document management software comes in to provide an efficient solution for these file format changes. You might be wondering what document management software is, we'll clarify it for you and explain how it can benefit your business in this blog.   What is Document Management Software? Document management software is a tool used by a variety of different [...]

903, 2022

What is Customer Communications Management?

March 9th, 2022|Categories: CCM|Tags: , , |

Whether you have a consistent message, ensure all communications go out on time, or create effective collaboration between teams, many companies struggle with customer communications management. A Customer Communications Management system is essential for all businesses who want to communicate with their customers. Read on to learn more about what Customer Communications Management is and how it can benefit your company.   So what is Customer Communications Management Software? Customer Communications Management software is a solution employed by many different companies, both small and large, to create compelling customer communications. It is usually a variety of tools linked together into [...]

1502, 2022

What is Digital Trust?

February 15th, 2022|Categories: CCM|Tags: , , , , |

“While overall confidence in digital technology has reached its highest level since 2015, it remains in the minority” revealed the latest barometer of French confidence in digital technology from ACSEL. Although 77% of the French population consider using digital technology as a way to make their daily lives easier, they remain wary about the use of their personal data. Ensuring trust across the entire data processing chain is at the heart of digital issues, now more than ever. What are the issues of Digital Trust? Reconcile, secure and sustain physical and digital data Operate the data in an organisational, human, technological, [...]

1512, 2021

RPA in a Typical Organisation

December 15th, 2021|Categories: RPA|Tags: , , , |

This blog post is a quick review of how Robotic Process Automation (RPA) software is deployed as a solution, some five years after it became fashionable! RPA promised a lot and let’s say that the jury is still out on whether it lived up to the hype. Part of the rationale for writing this was to consider the use cases of some successful RPA deployments. A review of the various sales proposition statements for RPA reveals a consistent theme: “RPA automates repetitive tasks, allowing users to focus on more added value activities”. For many organisations, the application landscape is a [...]

2610, 2021

CapEx to OpEx: The Impact on Customer Communications

October 26th, 2021|Categories: CCM|Tags: , , , , , |

2020 will go down in History as a seminal Year for so many reasons, the key one being the impact that Coronavirus has had on Society and upon its impact on how business will work in the future. As they go forward into an uncertain economic World, organisations will be acutely conscious that every purchasing decision will need to be even more closely assessed than before, and that – if they can – they would rather not spend any money at all. Furthermore, faced with the sort of economic problems being forecasted such as low or non-existent growth, high redundancies [...]

2007, 2021

Sefas is Recognised as a Global CCM Leader

July 20th, 2021|Categories: CCM|Tags: , , |

I am proud to share with you that Sefas has been named as a 2021 leader in Customer Communications Management by independent analyst Aspire for the fourth year in a row. According to Aspire, "In 2020, Sefas accelerated the modernisation of its' platform and expanded their cloud-enabled offering with micro-services, containerisation and cloud/edge deployment capabilities. Sefas's omni-channel communications hub is a new vision, based on a single platform that can drive communication transformation across a variety of use cases" An important component of Sefas’s vision for its omni-channel communications hub is Conductor, a new, cloud-native orchestration solution designed to help organisations [...]

903, 2021

Sefas is Recognised as a Global Customer Communications Management Leader

March 9th, 2021|Categories: CCM|Tags: , |

I am proud to share with you that Sefas has been named as a 2021 leader in Customer Communications Management (CCM) by independent analyst Aspire for the fourth year in a row. According to Aspire, "In 2020, Sefas accelerated the modernisation of its' platform and expanded their cloud enabled offering with micro-services, containerisation and cloud/edge deployment capabilities. Sefas's omni-channel communications hub is a new vision, based on a single platform that can drive communication transformation across a variety of use cases". Aspire states, "We like Sefas's fresh focus on bring omni-orchestration to downstream print-production environments. Maintaining flexible, high-performance data processing [...]

710, 2020

Sefas’s Hybrid Mail Solution Supports Students During the Pandemic

October 7th, 2020|Categories: Local Government|Tags: , , |

HC Hubmail, Sefas's hybrid mail solution supporting students to overcome digital disconnection during the pandemic Docaposte, a trusted third party in the public sector and its subsidiary Sefas has provided the French Ministry of Education with expertise in digital platforms, including HC Hubmail  and their production capacities to set up a support system for students in difficult situations such as digital disconnection for nearly 200,000 students.. To enable teachers to send homework by post to isolated identified students and allow their parents to send them back free of charge, Sefas made its HC Hubmail platform available to schools. The web [...]

1809, 2020

Artificial Intelligence at the Sefas Lab

September 18th, 2020|Categories: Artificial Intelligence|Tags: , , , |

Deep learning to optimise the recovery of your document flows in Harmonie Communication Suite One of Sefas’s historic businesses is the automated processing of large volumes of documents. Originally, Sefas software was intended to compose document processes (invoices, pay slips, etc.) but also to reengineer pre-composed documents from other sources in order to be converted and then transformed. These workflows used by our software were formatted for printing in the appropriate Print Description Language (PDL) such as PDF, AFP, PCL, PostScript. Sefas embraced early concepts of multi-channel management by introducing capabilities to manage fax output, email attachments and simple text [...]

2808, 2020

“Remote First” – Unlocking Customer Journeys

August 28th, 2020|Categories: Financial Services|Tags: , , , , |

I recently read a published report describing how the COVID-19 pandemic will accelerate Digital Financial Services; significantly, the report highlighted the need for Financial Services companies to have a “Remote First” mind-set. This is unsurprising when we look over the past number of weeks and consider the way consumers have rapidly adapted to interact and do more and more business online, using in some cases new channels such as  Zoom, Amazon, Deliveroo etc. This paradigm shift is likely to create a significant opportunity for Financial Services companies by breaking down past reluctance and use better ways of engaging. It’s  easy [...]

2704, 2020

COVID-19: Docaposte and Sefas mobilised to offer their customers solutions adapted to the health crisis

April 27th, 2020|Categories: CCM, Local Government|Tags: , , |

Lockdowns imposed overnight has led millions of businesses of all sizes to find the most appropriate solutions to their business needs. Organisations found themselves with needs that they had not necessarily identified beforehand or which were not part of their priorities. The lockdown has changed their strategies and behavior. Some companies that had not yet taken the step of digitising their processes have found themselves slowed down or even blocked in carrying out some of their exchanges or transactions, among the most common such as signing a document, sending registered letters, archive documents… And even in organisations that have already [...]

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