How to Handle Complex Customer Inquiries with CCM Tools
Whether it’s a question about a payment, a complaint or a request for information, things have gotten a lot more complicated. You're [...]
Whether it’s a question about a payment, a complaint or a request for information, things have gotten a lot more complicated. You're [...]
Crisis communication is often the first thing your customers notice when something goes wrong. And it matters more than you think. According [...]
Did you know that poor communication is one of the top reasons insurers fall short of compliance? According to the FCA, when [...]
Imagine you’re one of millions on a company’s list, getting generic emails that feel like they were meant for someone else. Frustrating, [...]
If you’ve ever sent out emails, printed letters or updated your website, only to hear crickets from your customers, you’re not alone. [...]
AI ethics is becoming a big deal - and fast. As more businesses use AI to power their customer service, from chatbots [...]
When was the last time your customer looked at a statement and thought, “This really gets me”? Probably never. And that’s the [...]
Have you ever found yourself stuck in a never-ending chatbot loop when all you really needed was to speak to a real [...]
Let's face it - healthcare data protection isn't just a technical issue anymore. It's a real, everyday concern for anyone managing patient [...]
Let's be honest - today's customer communications are under more pressure than ever. They need to be secure, personalised and most importantly, [...]