7 Alternatives to Email Marketing for Better Customer Engagement
Email marketing has long been a foundation of customer communication. However, as inboxes become oversaturated and engagement rates decline, many businesses search [...]
Bridging the Gap Between Print and Digital Communications
Customers increasingly turn to digital channels for quick, personalised interactions, while print remains a critical element for compliance, accessibility and customer preference. [...]
Omnichannel Personalisation: How to Get It Right
Omnichannel personalisation is the key to delivering seamless and tailored customer communications across multiple platforms. Customers expect brands to recognise their preferences, [...]
Customer Communication Management Trends in 2025
Customer communication management trends are evolving quickly as customers expect more personalised, seamless and secure interactions. In 2025, businesses must embrace digital [...]
The Importance of Data Security in Customer Communications
Businesses handle vast amounts of sensitive customer information, from financial transactions to healthcare records, making them prime targets for cybercriminals. Without strong [...]
Ensuring Compliance in Omnichannel Communication Strategies
Businesses interact with customers across multiple touchpoints—email, SMS, web portals, printed statements, and mobile apps. While this enhances customer experience, it also [...]
Overcoming Common Challenges in CCM Implementation
Customer Communication Management (CCM) is crucial in modern business communication, enabling organisations to deliver consistent, personalised and efficient interactions across multiple channels. [...]
How AI Improves Customer Communication Management
Businesses need to communicate with their customers in a personal, consistent and timely way. This is where Customer Communication Management (CCM) comes [...]
How CCM Software Can Support Your Onboarding Process
The customer onboarding process is one of the most critical stages in building a long-term relationship with your customers. It's your first [...]
PDF Accessibility Compliance
WCAG 2.2 principles of document accessibility The Web Content Accessibility Guidelines (WCAG) are internationally agreed upon standards established to help content authors [...]