Ethical Considerations and Challenges with AI in Customer Service
AI ethics is becoming a big deal - and fast. As more businesses use AI to power their customer service, from chatbots [...]
Balancing Automation and Human Interaction in Customer Service
Have you ever found yourself stuck in a never-ending chatbot loop when all you really needed was to speak to a real [...]
Artificial Intelligence at the Sefas Lab
Deep learning to optimise the recovery of your document flows in Harmonie Communication Suite One of Sefas’s historic businesses is the automated [...]