Ethical Considerations and Challenges with AI in Customer Service
AI ethics is becoming a big deal - and fast. As more businesses use AI to power their customer service, from chatbots [...]
Sefas and ARGenesis announce partnership to improve Customer Experience in the Insurance Industry
Sefas and ARGenesis announce partnership to improve Customer Experience in the Insurance Industry through state-of-the-art actuarial and analytics functionality allied with market [...]
Balancing Automation and Human Interaction in Customer Service
Have you ever found yourself stuck in a never-ending chatbot loop when all you really needed was to speak to a real [...]
How Eco-Friendly Communication Strategies Benefit Businesses
A sustainable communication strategy isn't just a buzzword - it's becoming a key part of how businesses grow and care for the [...]
Sefas and TCG Process announce Automated Document Processing Customer Experience partnership
Sefas Innovation Ltd and TCG Process announce a partnership to Improve Customer Experience through Automated Document Processing The partnership enables automated processing [...]
The Role of Mobile-First Communication in Customer Engagement
Mobile-first communication is no longer optional — it's a must. Think about it: how often do you grab your phone to check [...]
The Psychology Behind Effective Customer Communications
Effective customer communication is key to building strong, lasting relationships. When communication is done right, it increases trust, engagement and brand loyalty. [...]
Why Businesses Must-Future Proof Their Customer Communications
As the digital landscape rapidly evolves, businesses must future-proof customer communications to maintain agility, compliance and competitiveness. Rising customer expectations, stricter regulations [...]
Sefas reflects on Insurtech Insights Europe 2025
Sefas reflects on an inspiring Insurtech Insights Europe 2025 Insurtech Insights Europe 2025 at London’s InterContinental O2 was an event to remember. [...]
Bridging the Gap Between Print and Digital Communications
Customers increasingly turn to digital channels for quick, personalised interactions, while print remains a critical element for compliance, accessibility and customer preference. [...]