Building a Secure Foundation for Customer Communications
Picture the scene: You’ve spent years building strong relationships with your customers. Then one email goes to the wrong person, or worse, [...]
Why Customer Experience and Brand Loyalty Go Hand in Hand
Did you know that 73% of customers say customer experience is a key factor in their buying decisions but less than half [...]
SEFAS among ASPIRE world leaders in CCM in Q2 2025
SEFAS are among 2025 Q2 ASPIRE world leaders in CCM Every year ASPIRE, an analyst specializing in the Customer Communications Management (CCM) [...]
How to Remove Friction from the Customer Journey
Have you ever tried to sort out a bill online, only to get three different reminders, one by post, one by email [...]
Sefas Innovation and Beyond Encryption announce a partnership to improve Customer Experience through secure document distribution
Sefas Innovation and Beyond Encryption announce a partnership to improve Customer Experience through secure delivery of customer documents The partnership enables the [...]
How to Use CCM for Effective Post-Purchase Communication
You’ve done it, your customer hit the “buy” button. Great! But now what? Most businesses stop talking once the sale is made. [...]
Sefas and Klippa announce a partnership to improve Customer Experience through Intelligent Document Processing
Sefas and Klippa announce a partnership to improve Customer Experience through Intelligent Document Processing The partnership enables the intelligent processing of incoming [...]
How to Handle Complex Customer Inquiries with CCM Tools
Whether it’s a question about a payment, a complaint or a request for information, things have got a lot more complicated. You're [...]
How to Get Crisis Communication Right Every Time
Crisis communication is often the first thing your customers notice when something goes wrong. And it matters more than you think. According [...]
Overcoming Compliance Challenges in Insurance Communications
Did you know that poor communication is one of the top reasons insurers fall short of compliance? According to the FCA, when [...]