SEFAS among ASPIRE world leaders in CCM in Q2 2025
SEFAS are among 2025 Q2 ASPIRE world leaders in CCM Every year ASPIRE, an analyst specializing in the Customer Communications Management (CCM) [...]
How to Remove Friction from the Customer Journey
Have you ever tried to sort out a bill online, only to get three different reminders, one by post, one by email [...]
Sefas Innovation and Beyond Encryption announce a partnership to improve Customer Experience through secure document distribution
Sefas Innovation and Beyond Encryption announce a partnership to improve Customer Experience through secure delivery of customer documents The partnership enables the [...]
How to Use CCM for Effective Post-Purchase Communication
You’ve done it, your customer hit the “buy” button. Great! But now what? Most businesses stop talking once the sale is made. [...]
Sefas and Klippa announce a partnership to improve Customer Experience through Intelligent Document Processing
Sefas and Klippa announce a partnership to improve Customer Experience through Intelligent Document Processing The partnership enables the intelligent processing of incoming [...]
How to Handle Complex Customer Inquiries with CCM Tools
Whether it’s a question about a payment, a complaint or a request for information, things have got a lot more complicated. You're [...]
How to Get Crisis Communication Right Every Time
Crisis communication is often the first thing your customers notice when something goes wrong. And it matters more than you think. According [...]
Overcoming Compliance Challenges in Insurance Communications
Did you know that poor communication is one of the top reasons insurers fall short of compliance? According to the FCA, when [...]
How to Use Data to Personalise Customer Interactions
Imagine you’re one of millions on a company’s list, getting generic emails that feel like they were meant for someone else. Frustrating, [...]
Integrating Customer Feedback into Your Communication Strategy
If you’ve ever sent out emails, printed letters or updated your website, only to hear crickets from your customers, you’re not alone. [...]