CCM (Customer Communications Management) what is it?
Customer Communications Management (CCM) is defined as follows by Gartner.
‘Customer communications management (CCM) is defined as the strategy to improve the creation, delivery, storage and retrieval of outbound communications, including those for marketing, new product introductions, renewal notifications, claims correspondence and documentation, and bill and payment notifications. These interactions can happen through a widespread range of media and output, including documents, email, Short Message Service (SMS) and Web pages. CCM solutions support these objectives, providing companies with an application to improve outbound communications with their distributors, partners, regulatory bodies and customers.’
To manage Customer Communications Management effectively you will need a responsive, trusted partner. We are part of Docaposte, one of the largest organisations in Europe. You have the assurance of our 25 year heritage and knowledge of CCM Software. We understand your problems, we have solved many of them for other organisations, we can help you too.
When you work with Sefas, our team of hard-working professionals support your business with every aspect of a project from start to finish. This includes helping to determine project scope, timeline, and resourcing. We will also assist your teams with developing requirements and determining an optimal approach to achieving your goals. Whether we provide strategy, coaching, and guidance, or the services to make a project happen.
We can even help you to achieve your business objectives on an expedited schedule and accelerate your return on investment with our software.
Why Sefas CCM Software?
We believe our Customers’ comments, about us and our ethos, will tell you why we at Sefas should be your trusted partner in CCM Software.
From a major Telecommunications company.
‘The commitment to resolve issues The bespoke nature of the fixes offered. The professional relationship with their team, they always feel positive and engaging.’
A global IT Services Company.
‘Sefas are a pleasure to work with. The sales team are extremely thorough and not only skilled in qualifying opportunities but also in trying to get a full understanding of the end-client’s business so they can deliver the correct solution. From start to finish, Sefas deliver a comprehensively professional experience from pre-sales through to implementation and after-sales care. The product is extremely capable and much more mature than some of its competition. There is an enterprise feel to HCS in how it delivers extensive functionality so seamlessly’
The Aspire Leaderboard (2023) describes Sefas as a leader and goes on to say.
“Sefas’s omni-channel communications hub is a new vision, based on a single platform that can drive communication transformation across a variety of use cases. Sefas is in a good position to help its clients unlock benefits (of improved CX) by transforming critical communications produced on legacy systems and make them available in a digital-first omni-channel future.”
And finally from Quadrant SPARK Matrix.
In a significant recognition of its efforts in revolutionizing Customer Communication Management (CCM), Sefas Innovation has been distinguished as a Technology Leader in the Quadrant Spark Matrix for Q1 2024. This recognition is not only a testament to Sefas Innovation’s commitment to excellence but also marks a significant milestone in the CCM industry.
The Quadrant Spark Matrix evaluates and ranks companies based on their technological advancements, market presence, and strategic vision within the CCM software space. Conducted by Quadrant Knowledge Solutions, a global advisory and consulting firm renowned for its in-depth research and analysis, the Spark Matrix serves as a guide for organizations seeking to understand the competitive landscape and identify customer communications leaders and innovators. Read more here.
Sefas your trusted partner in CCM Software
Why not contact us today and let us explain to you the Sefas advantage, our passionate technical support, how our sales team actually listens to your needs, and our commitment to you, our Customer.