What industries benefit most from CCM/CXM?
Financial services, insurance, utilities and telecoms. Essentially, any industry producing large volumes of regulated customer communications.
Is CCM part of digital transformation?
Yes. Customer communication management modernises communications, increases efficiency and strengthens the customer experience, key pillars of digital transformation.
Can Sefas integrate with existing systems?
Absolutely. The Harmonie Communication Suite integrates with both legacy and modern enterprise systems to make the transition smooth.
How does CCM software improve compliance?
With rules built into workflows (like GDPR and accessibility), CCM software ensures every communication meets regulatory standards.
What is the difference between CCM and CXM?
CCM is about creating and delivering communications. CXM makes sure those communications lead to a positive customer experience.