Cloud computing is the future of business for many reasons including cost, home-working workforces and reliability. However, it is important to understand the risks associated with cloud computing and how they can be avoided. In this blog, we highlight five risks with Cloud Computing and how they can be avoided.
1 – Access Management
One issue with cloud computing is the level of access, and that it is not immune to hackers. To avoid this, prioritising secure access management is important. Using multi-factor authentication is one of the more common ways to do this, alongside reactive hacker systems such as a mass account log out and password reset.
It is also important to grant different teams access to the things only they need access to; for example, the design team does not need access to financial information and sensitive HR documentation.
2 – Data Loss
Another common risk associated with cloud computing is accidental data loss. Losing important data, whether due to software or user error can, at minimum, be incredibly frustrating, having the potential to lead to substantial income and work output losses. A simple way to mitigate the damage of data loss is having offline backups of templates, important client information and sensitive employee data.
3 – Viruses and Malware
Being on the cloud makes you and your business vulnerable to malware and virus attacks. With an abundance of software, extensions and websites out there to help you, it’s vital to use trustworthy platforms with either positive Google reviews, an industry-trusted image and HTTPS websites. Additionally, it’s important to ensure that your cloud service provider has systems in place that can deal with malware and potential viruses.
4 – Ineffective API
All cloud-based solutions use APIs to enable the end-user to access and configure the software. With this in mind, APIs present a security risk as they can be easily changed, and if not programmed securely, can result in issues. To avoid this, various access points to an API need to be secured on both the client and developer sides.
5 – Reduced customer/client numbers
As your business grows, your CMS system will naturally grow, with new customer data such as personal information and payment details added each day. Hackers prey on data, so as your business and customer base grows, you become a bigger target for them. To prevent hackers from accessing this data, it’s important to have security procedures in place that include offline backups of existing data, and archiving and deleting former customer data. Without these simple procedures in place, you could face unhappy customers, as well as a potential lawsuit.
At Sefas, our Harmonie Communication Suite combines five different programs into one, with the goal of providing an all-in-one solution for customer communication. If you think that a cloud-based customer communications tool would help your business, please get in contact with us today.
Steve Narancic, Head of Service Providers Business Development, Sefas UK