Over the last 2 years, four independent analyst companies have recognized Sefas as one of the global leaders in Customer Communications solutions.

The Aspire Leaderboard (2023) describes Sefas as a leader and goes on to say “Sefas’s omni-channel communications hub is a new vision, based on a single platform that can drive communication transformation across a variety of use cases. Sefas is in a good position to help its clients unlock benefits (of improved CX) by transforming critical communications produced on legacy systems and make them available in a digital-first omni-channel future.” Learn more here.

In 2022 IDC’s Marketscape Cloud CCM report acknowledged Sefas as a major player in the growing Cloud / SaaS marketplace recognizing Sefas’s core capabilities of authoring, processing, delivering, and reporting on customer experience–based communications in cloud environments. IDC pointed to our high level of customer support and the strength of our processing capabilities. Learn more here.

The Quadrant SPARK CCM Matrix (2023) evaluated Sefas as a Technology Leader and that HCS “provides tools to create, enhance, preview, proof, and approve customer communications across multiple channels. The suite provides a central repository, which reduces the effort to rebuild the content across channels that allows organizations to create personalized, attractive, and engaging communication. Harmonie Communication Suite provides an open solution with APIs and modular solutions to support all customer communication needs.” Learn more here.

Sefas is seen as a Star in the CCM Global Market Report by Market & Markets (2023). Stars are recognised as having a strong and established product portfolio and an enhanced market presence. They provide mature and reputable CCM solutions and services. They have also adopted strong business strategies.

Here at Sefas, we are able to offer a modern, comprehensive, and secure CX solution that will make providing secure customer communications both simple and easy for your teams. To find out more, get in contact with our team of experts today.