Sefas and Klippa announce a partnership to improve Customer Experience through Intelligent Document Processing
The partnership enables the intelligent processing of incoming and outgoing documents and addresses key challenges in customer service and management.
London, U.K., 5th August 2025 – Sefas Innovation Ltd, a specialist developer of Customer Communications Management (CCM) software to enhance customer experience across digital and physical channels, today announced a partnership with Klippa, a leading provider of intelligent document processing (IDP) solutions.
The combination of Sefas’s class leading CCM solutions and Klippa’s AI driven document processing automation allows organisations to enjoy seamless access to customer data and realise significant improvements to their inbound and outbound communication workflows.
At a time when both commercial processing costs and the cost of knowledge worker intervention are rising, many sectors face the challenge of meeting customer expectations within tighter budget constraints. Manual servicing of many routine customer requests is no longer sustainable.
Klippa’s software is often integrated through API’s or SDK, delivering data extraction from over 50 types of documents (invoices, receipts, ID cards, passports, contracts, utility bills, and more); Optical Character Recognition (OCR) for converting images and scanned documents into machine-readable text; document classification, conversion, and anonymisation to streamline workflows and support compliance; fraud detection and verification for identity documents and financial paperwork, and customisable workflow automation.
Sefas’s Harmonie Communication Suite (HCS) empowers customer communications departments to create, transform enhance and deliver customer-facing print and digital documents securely and at scale to any recipient, to meet individual communications channel preferences and personal accessibility needs. In addition, HCS Customer Experience Platform enables integration to existing legacy technology where needed, enabling Sefas to add value without the need for expensive and time-consuming migrations.
Robert-Jan Verheggen, Global Growth Director and Co-founder of Klippa, said: “Too many organizations still rely on manual document handling and disconnected tools to handle internal processes. This partnership can change that. By combining Klippa’s intelligent document processing with Sefas’s customer communication technology, we’re offering a unified solution. It’s not just about improving efficiency or meeting compliance standards, it’s about delivering faster, more seamless customer experiences, while reducing pressure on customer service teams.”
The aim of this partnership is to provide clients with a single, modular solution that provides advanced capabilities for both inbound and outbound communications.
The benefits that the seamless integration between Klippa and Sefas deliver include:
– End-to-End Automation
– Data Accuracy & Speed
– Enhanced Customer Experience
– Fraud Prevention & Compliance
– Operational Efficiency & Cost Savings
– Scalability & Flexibility
The combined solution involves minimal changes to existing operations and legacy applications while delivering new capabilities that are aligned with the drive for automation, lower costs and greater efficiency.
The potential use cases that the integrated solution could offer include:
Onboarding:
Klippa extracts and verifies identity and proof of address documents; Sefas instantly generates and delivers welcome packs or regulatory disclosures.
Claims Processing:
Klippa automates (insurance) claims document intake and validation; Sefas manages customer updates and settlement communications.
Invoice Management:
Klippa processes incoming purchase invoices; Sefas handles supplier notifications and payment confirmations.
The partnership also strengthens both organisations’ positions as key enablers of SaaS adoption within regulated industries such as finance and insurance, further demonstrating their abilities to transform critical business processes and deliver significant value.
Both Sefas and Klippa’s software solutions complement each other, allowing them to offer a unified solution to the global market dealing with both outgoing and incoming documents. The capabilities of HCS scalability can be further enhanced with software solutions provided by Sefas’s parent company Docaposte.
Sefas UK COO Dave Chilman added, “We are delighted with the signing of this partnership, the first step in a strengthened collaboration between Sefas and Klippa. Our companies share the same vision for the evolution of customer communications globally, by offering businesses the ability to create better customer journeys with unified management of the omnichannel customer experience”.
About Klippa (an SER company)
Klippa is an innovative leader in Intelligent Document Processing. Klippa drives value for global businesses using AI solutions to automate reading, sorting, anonymizing, extracting, and verifying information. Klippa helps businesses automate administrative work and improve operational efficiency. With a growing global presence and over 1,000 clients, Klippa’s innovation has earned recognition, including spots on Deloitte’s Technology Fast 50 in 2022, 2023, and 2024. Learn more: www.klippa.com.
About Sefas
Sefas is a leading provider of software for creating, producing and managing personalised customer communications. Sefas’s Harmonie Communication Suite allows users to create, transform and enhance customer-facing documents, across print and digital channels, with real time tracking and interactive management.
Sefas solutions are used by many of the world’s leading financial services organisations and business process outsourcers to produce complex, high-volume and mission critical documents fast, securely and accessible to all recipients. HCS’s scalability can be enhanced with software solutions provided by parent company Docaposte.
Sefas has supported the evolution of personalised correspondence and the digital transformation of customer communications for more than 30 years.