SEFAS are 2024 ASPIRE world leaders in CCM
The CCM Leaderboard 2024 has just been published by ASPIRE, an analyst specializing in the Customer Communications Management (CCM) and Customer Experience Management (CXM) markets. Each year ASPIRE thoroughly investigates the CCM market to offer an up-to-date view of market trends and players. This latest Leaderboard once again positions SEFAS among the world leaders in the global CCM AnyPrem market and in the top two within the Enterprise Communication Processing (ECP) segment.
What is ASPIRE CCM Leaderboard?
ASPIRE studies the market throughout the year and analyses the solutions offered by the main CCM solution providers. To this end, 18 software publishers are analysed from a strategic, functional and technical point of view and ranked according to the strength of their offerings.
The objective is to highlight their strengths as well as their areas for improvement. The publishers’ strategies are also carefully studied and put into perspective with the current and future needs of buyers in the market. The results are presented through an interactive tool allowing each player to be compared.
What are the trends in 2024?
According to ASPIRE, and in line with previous years, the evolution is confirmed from customer communications management (CCM) to customer experience management (CXM). A new Leaderboard was also born in Q3 2024: Interaction Experience Management (IXM). This new segment reflects a significant change in traditional customer communications. Indeed, IXM connects the traditionally separate domains of inbound and outbound interactions into a seamless and holistic customer experience.
CCM Leaderboard 2024: the ECP segment
Enterprise Communications Processing (ECP) refers to the processing of communications, whether printed or digital. ECP provides an end-to-end connection between originating systems and final processing. It provides insights and control to users through online dashboards. These include post-composition solutions to orchestrate input and output workflows and manage multichannel production.
In this segment, SEFAS is placed in the top two thanks to a successful offering in post-composition, document reengineering and orchestration of multi-channel journeys.
CCM Leaderboard 2024: AnyPrem CCM Software
This segment represents the major players in the market. It concerns all CCM solutions on the market: On Premise, hosted cloud, public, virtual private or hybrid. SEFAS appears among the world leaders.
Discover the detailed analysis of this study by connecting to the ASPIRE LEADERBOARD website:
Discover the CCM LEADERBOARD 2024