Sefas Is Attending Insurtech Insights Europe 2025
Sefas, a global leader in customer communication management (CCM), will showcase its expertise in omnichannel transformation at Insurtech Insights Europe 2025, Europe’s premier Insurtech event. Hosted at London’s InterContinental O2 on Wednesday 19th and Thursday 20th of March, the conference brings together more than 6,000 industry leaders to address innovation and customer experience (CX) modernisation. Sefas’s participation highlights its proven ability to convert legacy communications into accessible, compliant omnichannel communications — a capability recently recognised in its Quadrant SPARK Matrix CCM leadership award. Sefas is attending Insurtech Insights Europe 2025 to share its knowledge with insurance companies who want to communicate with their customers more effectively.
Karen Peters to join Omnichannel Experience Orchestration Strategy panel
Karen Peters, Head of Financial Services Markets at Sefas, will join the critical panel discussion “Beyond Multichannel: Strategies for Orchestrating the Ultimate Omnichannel Experience in Insurance” on Thursday, March 20, 2025, at 12:50 PM GMT. Moderated by Erica Mackay (Founder, The Marketing Detective Agency), the session features cross-industry insights from Nelson Castellanos (HDI Embedded), Quentin Colmant (Qover), and Ivan Fazzari (Allianz Partners). The panel will explore how insurers can leverage Insurtech like Sefas’s omnichannel software to eliminate channel silos, automate compliance workflows, and deliver hyper-personalised interactions at scale. The discussion aims to showcase how insurers can create a unified customer journey that transcends traditional silos, enhances engagement, and builds long-lasting relationships with policyholders in the digital age
With many insurers now prioritising CX modernisation and accessibility, the discussion will address pressing challenges such as balancing automation with GDPR compliance and implementing real-time communication auditing.
Secure your spot at Insurtech Insights Europe 2025 to learn how Sefas is redefining insurance communications. Connect with Karen Peters during the event to discuss optimising your omnichannel strategy.
Who are Sefas?
At Sefas, we are passionate about revolutionising document-centric processes through innovative solutions. With our focus on digital transformation, we specialise in providing cutting-edge software that enables businesses to create, personalise, and distribute documents seamlessly across multiple channels. Our commitment to innovation and customer satisfaction drives us to continually enhance our offerings to meet the evolving needs of modern companies. By putting an emphasis on quality and utilising our knowledge of customer communications solutions, we can assist companies to achieve greater efficiency, agility, and success in today’s rapidly changing digital landscape.