7 Ways For Effectively Protecting Customer Data
When running a business, it is inevitable that you are going to have to collect customer data in order to provide a [...]
Managing Customer Experience In 2023
Running a business in 2023, more than any other time in history relies upon providing the best possible customer experience. Whether it [...]
Where Is Customer Experience Heading In 2023
Customer Experience (CX) is a constantly evolving concept that tends to roll with the times. Often, businesses will innovate and provide improvements [...]
Customer Experience In The Tourism Industry
The tourism industry was one of the hardest hit by the COVID 19 pandemic in 2020. In the UK all travel was [...]
How To Craft The Ideal eCommerce Customer Journey
What is an eCommerce Customer Journey?An eCommerce customer journey is the route that potential customers take from discovering your brand all the [...]
What Is The Digital Banking Transformation?
The digital banking transformation involves turning traditional banking services into online instantly accessible platforms for customers. The goal is to provide a [...]
6 Ways To Provide A Positive CX In Insurance
What is CX in insurance?Customer experience (CX) can simply be defined as how the customer finds the process of interacting with a [...]
What Are The FCA’s Consumer Duty Regulations?
FCA Consumer Duty Summary The Financial Conduct Authority (FCA) has started to introduce a series of regulations as part of a new consumer duty. [...]
5 Tips For Building An Omni-Channel Customer Journey
What is an omni-channel customer journey?An omni-channel customer journey is simply a unified experience for your customers across platforms. Whether it is [...]
CCM and CRM – What Is The Difference?
Customer Communications Management (CCM) and Customer Relationship Management (CRM) are two concepts built around how companies communicate and deal with their customers. [...]