Customer Communication Management Trends in 2025
Customer communication management trends are evolving quickly as customers expect more personalised, seamless and secure interactions. In 2025, businesses must embrace digital [...]
Sefas at Insurtech Insights Europe 2025: Leading the Omnichannel Revolution
Sefas Is Attending Insurtech Insights Europe 2025 Sefas, a global leader in customer communication management (CCM), will showcase its expertise in omnichannel [...]
The Importance of Data Security in Customer Communications
Businesses handle vast amounts of sensitive customer information, from financial transactions to healthcare records, making them prime targets for cybercriminals. Without strong [...]
Overcoming Common Challenges in CCM Implementation
Customer Communication Management (CCM) is crucial in modern business communication, enabling organisations to deliver consistent, personalised and efficient interactions across multiple channels. [...]
How AI Improves Customer Communication Management
Businesses need to communicate with their customers in a personal, consistent and timely way. This is where Customer Communication Management (CCM) comes [...]
What is an Accessible PDF Document?
Learn more about Accessible Communications solutions by Sefas By default, a standard PDF is not accessible to people with disabilities, [...]
Strategies to Improve Accessible Communication
Strategies to Improve Accessible Communication Fact: Companies that invest in digital accessibility often see a return on investment (ROI) of [...]
The Challenges in Managing Accessible Communications
The Challenges in Managing Accessible Communications Fact: 71% of customers with disabilities will leave a website that is difficult to [...]
Legal Requirements for Accessible Communications
Legal Requirements for Accessible Communications Fact: Inaccessible workplace environments and communication methods are major barriers to employment for people with [...]
The Opportunities of Accessible Information
The Opportunities of Accessible Information Fact: Over 1 billion people, approximately 15% of the world's population, live with some form [...]