Ethical Considerations and Challenges with AI in Customer Service
AI ethics is becoming a big deal - and fast. As more businesses use AI to power their customer service, from chatbots [...]
Sefas and ARGenesis announce partnership to improve Customer Experience in the Insurance Industry
Sefas and ARGenesis announce partnership to improve Customer Experience in the Insurance Industry through state-of-the-art actuarial and analytics functionality allied with market [...]
Balancing Automation and Human Interaction in Customer Service
Have you ever found yourself stuck in a never-ending chatbot loop when all you really needed was to speak to a real [...]
Sefas and TCG Process announce Automated Document Processing Customer Experience partnership
Sefas Innovation Ltd and TCG Process announce a partnership to Improve Customer Experience through Automated Document Processing The partnership enables automated processing [...]
The Role of Mobile-First Communication in Customer Engagement
Mobile-first communication is no longer optional — it's a must. Think about it: how often do you grab your phone to check [...]
Sefas reflects on Insurtech Insights Europe 2025
Sefas reflects on an inspiring Insurtech Insights Europe 2025 Insurtech Insights Europe 2025 at London’s InterContinental O2 was an event to remember. [...]
Sefas at Insurtech Insights Europe 2025: Leading the Omnichannel Revolution
Sefas Is Attending Insurtech Insights Europe 2025 Sefas, a global leader in customer communication management (CCM), will showcase its expertise in omnichannel [...]
Sefas Is Attending The Digital Transformation In Insurance Conference
Sefas’s Head of Financial Services Markets Karen Peters will be attending the Digital Transformation in Insurance Conference 2024, taking place from May [...]
Multi-Channel Strategy Or Omni Channel? Which Should You Use?
As we head into 2024 it is more important than ever to have a concrete marketing strategy to support your marketing efforts. [...]
What Is Insurtech And How Will It Evolve Customer Communications?
Sefas’s Head of Financial Services Markets Karen Peters will be attending the Digital Transformation in Insurance Conference 2024, taking place from May [...]