How To Provide Great Customer Engagement In Banking
What is customer engagement? Customer engagement is how your business (in this case, a bank) interacts with its customers and develops a [...]
8 Ways You Can Create Ideal Insurance Communications
Sefas’s Head of Financial Services Markets Karen Peters will be attending the Digital Transformation in Insurance Conference 2024, taking place from May [...]
How To Create Digital Customer Communications In Business
Communication with customers can be one of the most difficult aspects of business to get right. On the one hand, effective customer [...]
7 Surefire Ways to Create Effective B2B Customer Communications
7 Surefire Ways to Create Effective B2B Customer Communications Trying to stand out in the world of business can be hard these [...]
Aspire CCS Releases Their 2022 Leaderboard for CCM
Sefas recognised as an international leader on the 2022 CCM Leaderboard Aspire, an independent analyst specialising in the "Customer Communications Management" (CCM) [...]
What is Omnichannel Communication?
Developing a sound business and customer communication strategy, evolving around up to date technology advancements and industry changes, is essential to staying [...]
What is A Document Management System?
When working with different file formats, on your own, or as a team, things can get fiddly. Some file formats are incompatible [...]
What is Customer Communications Management?
Whether it is providing a consistent message, ensuring all communications go out on time, or inspiring effective collaboration between teams. Customer communications [...]
What is Digital Trust?
Digital trust is defined by the amount of confidence that consumers have in technology, people, and processes to create a secure digital [...]
CapEx to OpEx: The Impact on Customer Communications
2020 will go down in History as a seminal Year for so many reasons, the key one being the impact that Coronavirus [...]