Multi-Channel Strategy Or Omni Channel? Which Should You Use?
As we head into 2024 it is more important than ever to have a concrete marketing strategy to support your marketing efforts. [...]
What Is Insurtech And How Will It Evolve Customer Communications?
Sefas’s Head of Financial Services Markets Karen Peters will be attending the Digital Transformation in Insurance Conference 2024, taking place from May [...]
How To Provide Great Customer Engagement In Banking
What is customer engagement? Customer engagement is how your business (in this case, a bank) interacts with its customers and develops a [...]
8 Ways You Can Create Ideal Insurance Communications
Sefas’s Head of Financial Services Markets Karen Peters will be attending the Digital Transformation in Insurance Conference 2024, taking place from May [...]
How To Create Digital Customer Communications In Business
Communication with customers can be one of the most difficult aspects of business to get right. On the one hand, effective customer [...]
7 Surefire Ways to Create Effective B2B Customer Communications
7 Surefire Ways to Create Effective B2B Customer Communications Trying to stand out in the world of business can be hard these [...]
Aspire CCS Releases Their 2022 Leaderboard for CCM
Sefas recognised as an international leader on the 2022 CCM Leaderboard Aspire, an independent analyst specialising in the "Customer Communications Management" (CCM) [...]
What is Omnichannel Communication?
Developing a sound business and customer communication strategy, evolving around up to date technology advancements and industry changes, is essential to staying [...]
What is A Document Management System?
When working with different file formats, on your own, or as a team, things can get fiddly. Some file formats are incompatible [...]
What is Customer Communications Management?
Whether it is providing a consistent message, ensuring all communications go out on time, or inspiring effective collaboration between teams. Customer communications [...]