Understanding the European Accessibility Act (EAA) and Its Impact on UK Insurance Companies
Understanding the European Accessibility Act (EAA) and Its Impact on UK Insurance Companies The European Accessibility Act (EAA) is a significant [...]
What Are The Hidden Benefits Of Customer Complaints?
How your business can take advantage of customer complaints As a business owner, it can be hard to focus on the negatives [...]
5 Key Points on the Future of CXM Technology
The future of CXM (Customer Experience Management) technology is bright, with it being one of the fastest-growing ERP solutions available to businesses [...]
7 Surefire Ways to Create Effective B2B Customer Communications
7 Surefire Ways to Create Effective B2B Customer Communications Trying to stand out in the world of business can be hard these [...]
Aspire CCS Releases Their 2022 Leaderboard for CCM
Sefas recognised as an international leader on the 2022 CCM Leaderboard Aspire, an independent analyst specialising in the "Customer Communications Management" (CCM) [...]
What is Omnichannel Communication?
Developing a sound business and customer communication strategy, evolving around up to date technology advancements and industry changes, is essential to staying [...]
What is A Document Management System?
When working with different file formats, on your own, or as a team, things can get fiddly. Some file formats are incompatible [...]
What is Customer Communications Management?
Whether it is providing a consistent message, ensuring all communications go out on time, or inspiring effective collaboration between teams. Customer communications [...]
What is Digital Trust?
Digital trust is defined by the amount of confidence that consumers have in technology, people, and processes to create a secure digital [...]
RPA in a Typical Organisation
This blog post is a quick review of how Robotic Process Automation (RPA) software is deployed as a solution, some five years [...]